QS Carpet Cleaning – Cardiff, United Kingdom

1. General Provisions

1.1. QS Carpet Cleaning (“we,” “us,” or “our”) is committed to protecting the privacy, security, and personal data of all website users and customers in accordance with UK GDPR.

1.2. This Privacy Policy explains how we collect, store, use, and protect personal information provided when you interact with our website or contact us for cleaning services.

1.3. By using this website, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the website and services.

2. Information Collection and Use

2.1. We may collect personal information that you voluntarily provide, including but not limited to:

Name

Email address

Phone number

Service request details

Any information submitted via forms or direct communication

2.2. We use this information to:

Provide and manage carpet, upholstery, rug, and mattress cleaning services

Respond to enquiries or booking requests

Communicate updates, confirmations, or follow-up messages

Send optional reminders or promotional offers (only with consent)

Improve customer experience and service quality

We do not sell personal data to any third parties.

3. Data Protection

3.1. All personal information is securely stored and will not be disclosed to third parties without your consent, except where required by UK law.

3.2. We implement appropriate technical and organisational measures to protect data from unauthorized access, loss, or misuse.

4. User Rights (UK GDPR)

You have the right to:

Request access to your personal data

Request correction of inaccurate information

Request deletion (“right to be forgotten”)

Withdraw consent for marketing at any time

Request restrictions or object to certain processing

4.2. You may submit requests via email:
[email protected]

We will take all reasonable steps to comply promptly.

5. Updates to the Privacy Policy

5.1. This Privacy Policy may be updated periodically to reflect operational or legal changes.

5.2. Continued use of the website after updates constitutes acceptance of the revised policy.

COOKIE POLICY

1. General Information

1.1. This website uses cookies to improve performance, functionality, and user experience. By using the site, you consent to the use of cookies in accordance with this policy.

1.2. Cookies are small text files stored on your device to track usage patterns and help us understand how visitors interact with the website.

2. Types of Cookies Used

Essential Cookies

Required for the website to function (e.g., security, navigation, form submission).

Analytics/Performance Cookies

Help analyse site traffic and improve website performance (e.g., Google Analytics).

Functionality Cookies

Remember user preferences such as language or settings.

Advertising/Targeting Cookies

Used for personalised ads or remarketing campaigns.

3. Managing Cookies

3.1. You may accept or decline cookies via your browser settings.

3.2. Disabling cookies may impact certain website features or functionality.

4. Third-Party Cookies

4.1. Third-party services (e.g., analytics tools, embedded social media) may also place cookies.
These are governed by their own privacy policies.

5. Updates to Cookie Policy

Updates will be posted on this page. Continued use of the site implies acceptance of the updated Cookie Policy.

EDITORIAL POLICY

1. Purpose

This Editorial Policy outlines how QS Carpet Cleaning manages, reviews, and publishes content across its website.

2. Accuracy and Integrity

2.1. All website content is reviewed for accuracy prior to publication.
2.2. Any inaccuracies discovered will be corrected promptly and transparently.

3. Independence and Impartiality

3.1. Editorial decisions are made independently and are not influenced by outside parties.
3.2. Sponsored or promotional content will be clearly marked as such.

4. Diversity and Inclusivity

4.1. We aim to maintain fairness and inclusivity in all content.
4.2. Stereotypes or bias are avoided, and diverse perspectives are welcomed.

5. Ethical Standards

5.1. We respect privacy, avoid defamation, and follow professional conduct.
5.2. Plagiarism or unauthorized use of content is strictly prohibited.

6. Transparency and Accountability

6.1. Our editorial process is transparent, including how content is selected, reviewed, and updated.
6.2. User feedback and corrections are welcomed and addressed promptly.

7. Compliance with Laws

All editorial practices comply with UK laws, including GDPR and advertising standards.
This policy is reviewed periodically to ensure compliance.

COMPLAINTS POLICY

1. Purpose

This policy describes how QS Carpet Cleaning handles complaints regarding services, website content, or customer interactions.

2. Submitting a Complaint

2.1. Complaints may be submitted via the contact form or by email:
[email protected]

2.2. Please include:

A description of the issue

Relevant dates

Any supporting details or evidence

3. Complaint Handling Process

3.1. Complaints will be acknowledged within a reasonable timeframe.
3.2. Each complaint will be reviewed impartially and fairly.
3.3. We aim to provide a clear resolution as promptly as possible.

4. Resolution and Communication

You will be updated throughout the process. Additional information may be requested if needed.

5. Confidentiality

All complaints are handled confidentially.
Any personal data collected during the process will be used solely for resolving the issue and processed in line with our Privacy Policy.

6. Escalation

If you are not satisfied with the resolution, the complaint may be escalated internally.
If still unresolved, you may contact relevant UK consumer or regulatory authorities.

7. Policy Review and Updates

This Complaints Policy is reviewed regularly. Updates will be published on this page..